Return & Refund Policy

We offer a 30-day return policy, this implies that once you receive the item, you have the flexibility to return it within a 30-day.

To return the item, the item must meet the following criteria: it should be in its original packaging, unused, with tags, and accompanied by the receipt or proof of purchase. To initiate a return, please contact us at sales@serverstock.co.uk. Once your return is accepted, we will provide you with a shipping label and instructions on how and where to send your package. Please note that we do not accept returns that have not been requested in advance.

Terms

"Business Customer" refers to non-consumer customers, while "Consumer" refers to individuals not acting in a business or professional capacity.

Cancelation Policy

If you intend to cancel your order for any reason, a 24-hour period is allocated from the time of purchase for such requests. To initiate the cancellation process, please contact our esteemed customer success team via email at  sales@serverstock.co.uk ensuring that you provide your order number and name in your communication. Upon receipt of your cancellation request, we will expeditiously process a refund to your original method of payment within 7 business days. 20% restocking fee will be applied.

Faulty Returns Conditions

If your product arrives damaged. kindly document the issue by capturing both photos and videos of the affected item. Subsequently, please forward the visual evidence to our dedicated customer service team at support@serverstock.co.uk After a thorough examination and verification of the reported issue. You will be provided with two alternatives: either the prompt dispatch of a replacement product or a 100% refund.

Lost or stolen packages (if applicable)

Server Stock is not responsible for packages that may be lost or stolen post-delivery to the designated address for an order. However, upon the customer's request, Server Stock is committed to providing confirmation of the delivery date, tracking information, and carrier details, thereby facilitating the customer's inquiry.

Original condition:

Accessories, manuals, software, and warranties must be securely packaged in their original undamaged packaging.

Refund Time Period

If you haven't received your refund within 7 business days of our receipt of your return, we kindly request you to contact our customer success team. Feel free to reach out to us via email at should be support@serverstock.co.uk, including your name and order number for expedited assistance. We assure you of a timely response within 12 hours and will promptly facilitate the refund process.

Goods Damaged during Transit:

If you notice any visible damage to the goods or products on the receipt, It is essential to formally acknowledge and record them as damaged upon receipt from the courier. We kindly request immediate initiation of contact us at  +44 247 542 0877. or via email at support@serverstock.co.uk For products incurring damage during transit, we earnestly request that such incidents be reported to us within two business days of delivery.

Non-Working or defect after use:

If you experience any issues with your product, we kindly request that you notify us within 30 days from the date of its arrival. In the event of a defective or malfunctioning product during this period, you may proceed with the return. Upon receipt, our team will conduct thorough testing and inspection. If the issue is rectifiable, we will promptly address and resolve it. However, if the problem proves unfixable, we commit to expeditiously dispatching a replacement unit. In the unlikely scenario where a replacement unit is unavailable, a full refund will be promptly issued.

Refund Requirements:

Refunds will be processed to your original payment method within 5 to 7 business days. Promotions and discounts, once applied, are considered non-refundable.

Our Return Delivery Address

location: F-10 Leaf house, Catherine Place, Harrow, HA1 2JW

Technical Support: support@serverstock.co.uk

Phone: +44 247 542 0877.